Privacy Policy, Terms and Conditions

This Privacy Policy governs the manner in which reallyverynice ltd., collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by reallyverynice ltd.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
reallyverynice may collect and use Users personal information for the following purposes:
• To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalise user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site We may use feedback you provide to improve our products and services.
• To send periodic emails We may use the email address to send Users information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, the User may unsubscribe by contacting us via our Site.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

All materials on this website (as well as the structure and layout) are owned by and subject to the copyright of reallyverynice Ltd and may be accessed, downloaded or printed only for your personal non-commercial use. Without the prior written permission of reallyverynice Ltd, you may not copy, distribute or transfer any material on this website, in whole or in part.

Changes to this privacy policy
reallyverynice ltd., has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
reallyverynice ltd
29 Churchgate Street, Bury St Edmunds, Suffolk IP33 1RG

You can also use the Contact Form on this website.

Sales Terms
Purchases from the website will be dispatched using Royal Mail Standard parcel or an equivalent service by a reputable courier company. Delivery times will be as the delivery provider’s terms at the time, but 5-10 days should be allowed.  UK deliveries are insured for loss/non-delivery as standard, but insurance for damage in the case of ceramics/sculptures requires a specialist courier and costs would need to be agreed with the buyer in advance by telephone or email. The delivery costs quoted on the website are for UK mainland deliveries. Costs for larger items and for deliveries to non-UK mainland and overseas destinations will need to be advised by email or phone call.

International orders – Taxes and Duties
Orders may be subject to relevant taxes and duties once landed in certain countries. These shall be the responsibility of the recipient of the goods. As per our legal requirements, a customs declaration will be on the parcel, stating contents and value. We do not accept any responsibility for additional customs taxes, duties or any other fees upon shipment's arrival to the customer’s country.

Delivery of purchases made in the Bury St. Edmunds Gallery in excess of £250 may be delivered free of charge within a 50 mile radius of the Gallery. Any additional charges will always be agreed with the purchaser in advance.

Dimensions and colours:
All dimension measurements listed on the website are approximate. Where appropriate, sizes are given for the width, depth and height. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Despatch policy:
Goods purchased on the website are normally dispatched within 7 days. If we are unable to despatch your order within 14 days, we will contact you by email or telephone or text message with an estimated despatch date.
All items are despatched with insurance to cover loss or non delivery and will require a signature for proof of delivery. Special conditions apply to items designated as ‘large and/or fragile’.

Large and/or Fragile Items:
To purchase large and fragile items shown on the website use the email contact form or call us on the listed phone numbers to discuss and arrange for payment and delivery. You will be informed of estimated delivery time and method of despatch or delivery, and an email confirming despatch will be sent to you.

Delivery costs and Prices:
The prices of goods shown on the website do not include postage, packing and insurance. These costs are added at the Checkout and/or after discussion with you.

To be eligible for a refund on an item bought on the website, your purchase must be returned in perfect condition. The item must also be in the original packaging or an alternative of similar quality/robustness as the original and returned to us within 7 days of receipt. If the item is delivered in a damaged condition you must inform us immediately and provide a photograph of the item and packaging.
You must inform us immediately in writing that you are returning an item.
If the item is delivered by our own staff (either free-of-charge or at an agreed cost) it will be unpacked at your premises and you will have the opportunity to inspect and accept the item. Once accepted in these circumstances - a face-to-face sale - the item is non-returnable.

Shipping Returns:
To return your website purchase, please send it by post/suitable courier or deliver it in person to: Reallyverynice Gallery, 29 Churchgate Street, Bury St Edmunds, Suffolk IP33 1RG.
You will be responsible for paying your own postage/courier and insurance costs for returning your item. Postage and insurance costs are non-refundable unless the item was delivered in a damaged condition.  If you are posting an item over £75, you are advised to use a trackable postage service and/or purchasing insurance.
We obviously cannot guarantee that we will receive an item returned to us by post or the condition in which it may be received. If the item is damaged in transit and un-saleable we will not be able to make any refunds until we receive reimbursement from the insurance you have purchased.

Consumer rights:
None of the above Terms and Conditions affects your statutory consumer rights.

If you have any questions or need any clarification, please use the contact form to email us.

This document was last updated on 01/01/2023.