Personal identification informationWe may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification informationWe may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
How we use collected informationreallyverynice may collect and use Users personal information for the following purposes:
• To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalise user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site We may use feedback you provide to improve our products and services.
• To send periodic emails We may use the email address to send Users information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, the User may unsubscribe by contacting us via our Site.
Sharing your personal informationWe do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websitesUsers may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
CopyrightAll materials on this website (as well as the structure and layout) are owned by and subject to the copyright of reallyverynice Ltd and may be accessed, downloaded or printed only for your personal non-commercial use. Without the prior written permission of reallyverynice Ltd, you may not copy, distribute or transfer any material on this website, in whole or in part.
Your acceptance of these termsBy using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
The Orchard,Mill Lane,Earl Stonham,Suffolk IP14 5HS
You can also use the Contact Form on this website.
Sales TermsPurchases from the website will be dispatched using Royal Mail Standard parcel or an equivalent service by a reputable courier company. Delivery times will be as the delivery provider’s terms at the time, but 5-10 days should be allowed. UK deliveries are insured for loss/non-delivery as standard, but insurance for damage in the case of ceramics/sculptures requires a specialist courier and costs would need to be agreed with the buyer in advance by telephone or email. Costs for larger items and for deliveries to non-UK mainland and overseas destinations will be advised by email or phone call.
Delivery of purchases in excess of £500 in East Anglia will be free of charge.
If for any reason you are not happy with your purchase, you may return it with the receipt to reallyverynice for a full refund (excluding shipping costs) In this case you must contact us within 7 days of your order’s arrival with you through e-mail email@example.com. Item must be returned in its original packing and undamaged to reallyverynice within 10 days of the item’s arrival with you. You will not be refunded the delivery costs and you must pay for shipping the work back to us and insurance of the work during transit to us. A refund cannot not be made until we have received the work in perfect re-saleable condition.
If you have any questions or need any clarification, please use the contact form to email us.
This document was last updated on 01/04/2018.